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FAQ

FREQUENTLY ASKED QUESTIONS

Please allow us 1-4 business days for us to make your jewelry.

We gladly accept Visa, MasterCard, Discover, American Express and PayPal. If you'd like to pay by check or money order, your order will be held until payment clears. Please send check or money order to:
Sonoma Art Works
PO Box 814
Sonoma, CA 95476.

 

RETURNS: If for any reason you are not pleased with your Sonoma Art Works jewelry, return it unworn for a full refund within 30 days of purchase.

REPAIRS: We will repair or replace any manufacturer's defects to our jewelry for the life of the piece. Please allow us 3-4 weeks.

LOST EARRING: We will replace your lost 1/2 pair of earrings at 1/2 the price of a full pair. Please allow 3-4 weeks upon our receipt of your earring for a mate to be made.

To return jewelry to us, please place it in a small sturdy box along with a note detailing the reason for the return along with your name, address and phone number. Send the box to:
Sonoma Art Works
Attn: Rebecca
PO Box 814
Sonoma, CA 95476.

At Sonoma Art Works we respect your privacy and understand how important it is keeping your private information secure.  We never keep complete credit card numbers in our system - only the last 4 digits. No customer information, including your email address, is ever sold or traded to anyone outside Sonoma Art Works. If you have a question as to how your information is used, feel free to give us a call at (800)247-8344 and we'll put your mind at ease!

14k vermeil is the answer to wanting the rich, warm look of gold without the high price. Vermeil is a sterling silver casting plated in 14k gold. It's much thicker and more durable than items labeled “gold plated” or “gold dipped” which are plated over base metal and have, on average, 75% less gold in terms of thickness.

Have a question not found here?

At Sonoma Art Works we want our customers to be as well informed and knowledgable as we are! If you have a question we'll do our best to get it answered.